Delete your account
On this page you can request the deletion of your patient portal account. Below we describe what will be closed, what we retain and why, and how to submit your request.
1. Delete after signing in
If you can sign in, you can delete your account yourself, immediately: sign in, then choose Delete account on the Profile / Security page. If you forgot your password, request a new one first.
2. Submit a deletion request
If you cannot sign in, you can submit a deletion request here. We send a confirmation email to the address you provide; the request starts once you open the link in that email. If you no longer have access to that email address, tick the corresponding checkbox - in that case a colleague will contact you to verify your identity.
We assess incoming requests within 30 days at the latest and notify you of the outcome by email. If we need further information to verify your identity, we will contact you within that period.
What happens when your account is deleted?
- Your ability to sign in ends permanently: your password and your Google, Apple and biometric sign-in methods are invalidated, and any open sessions are closed immediately.
- You lose access to the data available in the portal and the mobile app: your profile, your appointments, your documents and medical reports, and your messages and notifications.
- Mobile app notifications stop, and the notification identifier tied to your device is invalidated.
- Newsletter and recall notifications are switched off in the practice records as well, so you will not receive such messages from us after deletion.
What we retain, and why
Deleting your account ends your portal access. Some data must be retained regardless - a deletion request does not cover these:
- Medical documentation (treatment records, reports, invoices) is retained by the practice under a statutory obligation, for the period prescribed by law. This is part of the patient care records, not of your portal account.
- Your already booked, future appointments are NOT cancelled automatically when the account is deleted. If you do not intend to attend, please cancel your appointment first, or mention it in your request.